An Exploration of the Critical Risk Factors in Sustainable Telecom Services: An Analysis of Indian Telecom Industries

Different sources of risk factors can occur in sustainable supply chain management due to its complex nature. The telecommunication service firm cannot implement multiple improvement practices altogether overcome the with limited resources. industries should evaluate relationship between and explore determinants measures. purpose present study is identify analyze critical (CRFs) for enhancing Indian industry using interpretive structural modelling (ISM). Risk are identified through a literature survey, then help experts, nine CRFs fuzzy Delphi method (FDM). among these has been analyzed ISM, driving dependence power those analyzed. Results indicate that both “government policies (laws regulations)” “the impact rapid change technology” independent or key affect sustainability telecommunications chain. In addition, results provide significant managerial implications, including enhanced sustainability, government build justice, fairness, open laws, certainties, regulations prevent chain; providers monitor rapidly evolving technologies focus on technical learning organizational capacity development technological changes. contribution this novel approach establish hierarchical model an effective understanding relationships decisive telecom better plan design strategies enhance management.